Privacy Policy

Last Updated: September 2026

Rabindra Medical Hall (“we”, “us”, “our”) values your privacy and is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

Information We Collect

Personal Information: We collect personally identifiable information that you voluntarily provide to us, including:

• Name
• Shipping and billing address
• Phone number
• Email address
• Date of birth (for age-restricted product verification)
• Prescription documents and related medical information
• Payment information (processed securely by our payment gateway partners)

Usage Information: We may automatically collect non-personal information about your interaction with our website, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring URL
• Page views and clickstream data
• Time and date of your visit

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including prescription verification and delivery
• To communicate with you about your orders, prescriptions, and account
• To provide customer support and respond to your inquiries
• To send you order confirmations, delivery updates, and service-related notices
• To comply with legal obligations, including pharmacy and drug law requirements
• To improve our website, services, and customer experience
• To detect and prevent fraud and ensure security
• To send promotional communications (only if you have opted in)

Legal Basis for Processing (GDPR / Indian Data Protection)

We process your personal data based on the following lawful grounds:

• Contractual Necessity — To perform the pharmacy services and fulfill your orders.
• Legal Obligation — To comply with the Drug and Cosmetic Act, GST law, and other applicable regulations.
• Legitimate Interests — For operational efficiency, security, and customer experience improvement.
• Consent — For marketing communications, which you may withdraw at any time.

Sharing & Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Delivery Partners — To deliver your orders, we share your name, address, and phone number with our courier and logistics partners. Prescription medications are clearly labeled and packaged for security.
• Payment Processors — We use third-party payment gateways (e.g., Razorpay, Cashfree) to process payments. These providers are contractually bound to protect your financial information and do not store or process prescriptions.
• Service Providers — Third-party vendors who assist us with website hosting, analytics, email notifications, and customer support. All are bound by confidentiality agreements.
• Regulatory Authorities — As required by the Drug Controller General of India, GST authorities, or other government bodies, we may be obligated to share prescription and transaction records.
• Professional Advisors — Our legal, accounting, and pharmaceutical consulting partners, as needed for compliance.

Data Security & Retention

We implement industry-standard security measures including encrypted connections (SSL/TLS), secure data storage, and access controls to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations:

• Order and transaction records — 10 years (GST law requirement)
• Prescription documents — 5 years (Drug and Cosmetics Rules)
• Customer account information — While your account is active or as needed for service provision
• Marketing preferences — Until you opt out

Your Rights & Choices

You have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal data (subject to legal and business requirements)
• Restrict or object to certain processing activities
• Opt out of marketing communications at any time by clicking the unsubscribe link
• Request a copy of your prescription and transaction data we hold

To exercise these rights, please contact us at the details provided below.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You may disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer sites, payment gateways, social media). This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

RABINDRA MEDICAL HALL
BADAMBADI BUS STAND, OSRTC MARKET COMPLEX, SHOP NO-3,
CUTTACK, Odisha
GSTIN: 21AARFR5599J1ZH
Drug License Nos: CU-28841/R, CU-28842/RC, CU-11433/RX