Frequently asked questions
Clear answers for ordering, prescriptions and account support.
How do I order prescription medicines online?
Upload a clear doctor's prescription when adding prescription-required medicines to your cart or during checkout. Our licensed pharmacy team verifies every prescription prior to dispensing.
Do all medicines require a doctor's prescription?
No. Over-the-counter (OTC) medicines and daily healthcare essentials can be ordered immediately without a prescription. Only products explicitly marked "Prescription Required" require a valid prescription.
How does Fast Local Delivery work?
For eligible local PIN codes in our Cuttack service area, orders placed during pharmacy operating hours are packed and dispatched promptly. Delivery availability depends on location, medicine availability and pharmacy operating hours. Free delivery applies to orders ₹500 and above; a ₹30 fee applies to smaller orders.
Do you deliver to addresses outside the local delivery zone?
Yes. We deliver across supported regions in Odisha via standard courier delivery. You can check serviceability by entering your PIN code using the delivery checker or at checkout.
What payment methods do you accept?
We accept secure online payments through the configured payment gateway.
How can I track the live status of my order?
You can track your order in real time using the "Track Your Order" tool on our homepage by entering your Order Number and verified 10-digit Mobile Number or Email Address, or by checking My Account.