Prescription Policy

RABINDRA MEDICAL HALL is a licensed pharmacy (Drug License Nos: CU-28841/R, CU-28842/RC, CU-11433/RX) and strictly adheres to the Drug and Cosmetic Act, 1940, and the Drug and Magic Remedies (Objectionable Advertisements) Act, 1954. We require a valid medical prescription for all restricted, registered, or scheduled medicines as classified under the law.

Medicines Requiring a Prescription

The following categories of medicines can only be supplied against a valid prescription:

• Schedule H drugs (e.g., antibiotics, corticosteroids, antihypertensives)
• Schedule X drugs (e.g., controlled substances, psychotropics)
• Any medicine explicitly marked as “PRESCTIPTION ONLY” or “RMH” on our website
• Blood-thinners, hormone therapies, and other regulated medications

How to Submit a Prescription

You can submit your prescription in any of the following ways:

1. During Checkout — Upload a clear photo or scanned copy of your prescription on the checkout page, before completing payment.
2. WhatsApp — Send the prescription image to our registered pharmacy WhatsApp number with your order ID in the caption.
3. Email — Email the prescription to our support team with your order reference number.
4. In-Person — Visit our pharmacy at BADAMBADI BUS STAND, OSRTC MARKET COMPLEX, SHOP NO-3, CUTTACK to present your prescription physically.

Prescription Format Requirements

Your prescription must include the following:

• Full name, age, and address of the patient
• Name and qualification of the prescribing physician
• Physician’s registration number (with valid date of registration)
• Date of prescription (must not be older than 7 days for Schedule X drugs)
• Clear, legible handwriting or typed text for all medication names, dosages, and frequencies
• Physician’s sign and stamp (for Schedule H & X drugs)

File Upload Guidelines

When uploading a prescription:

• Accepted formats: JPG, PNG, or PDF
• Maximum file size: 10 MB
• Ensure the image is clear, undistorted, and well-lit
• All four corners of the prescription should be visible
• Ensure all text is legible before uploading

Prescription Verification

Our registered pharmacist will review every prescription submission. If the prescription is:

• Valid and complete — Your order will proceed to processing and dispatch.
• Insufficient or unclear — We will contact you via phone or email to request a clearer copy or additional information.
• Expired or non-compliant — We will not be able to process the order and will issue a full refund or store credit.

Patient Safety & Privacy

All prescription data is handled with strict confidentiality in accordance with our Privacy Policy. Prescriptions are securely stored and retained for a minimum of 5 years as required by pharmacy law. We do not share prescription information with any third party except as necessary for order processing, delivery, or as required by law.

Important Notes

• We reserve the right to refuse any order where a valid prescription cannot be verified.
• The quantity and frequency of certain medicines may be limited based on clinical guidelines and regulatory requirements.
• Substituting one medicine for another is at the sole discretion of the prescribing physician and our pharmaceutical supervisor.
• For Schedule X drugs, we maintain a strict cold-chain and tamper-evident packaging protocol.
• Prescription-based orders cannot be cancelled or returned once dispensed, in accordance with drug law.

If you have any questions about our prescription requirements, please visit our pharmacy at BADAMBADI BUS STAND, OSRTC MARKET COMPLEX, SHOP NO-3, CUTTACK, or contact our team during operating hours.